Published on June 8, 2026
In late 2024, Uber driver Devins Baker was driving a passenger to the San Francisco airport when an evasive maneuver led to a sudden deactivation of his account. Despite a nearly five-star rating, the app turned dark after a defensively executed drive. Baker’s attempts to resolve the issue quickly turned into a lengthy ordeal.
After one hour navigating an automated system, Baker learned he was deactivated for unsafe driving, with no specific ride linked to the decision. Frustrated of support, he appealed through the app, but his case was dismissed without explanation after a week. Unsatisfied, he acquired a dashcam to provide evidence for potential future incidents.
Weeks later, Baker was once again deactivated without clarity on the reasons. Despite having dashcam footage to enhance his appeal, the company’s system only allowed him to submit photos. Within days, Baker was informed he remained permanently deactivated. His experience echoed a broader pattern among drivers facing similar punishments without a proper avenue to appeal.
The situation has escalated into a lawsuit filed United, claiming Uber has failed to comply with the promised appeal process from California’s Proposition 22. As drivers like Baker struggle financially and emotionally following sudden deactivations, the case raises critical questions about the rights and treatment of gig workers within the rideshare industry.
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